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Return Policy

Return Policy for the Website:

How do I return my product?

You can return an order by clicking Return on the My Orders page.

  • We accept returns within 15 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.

We will arrange a pick-up within 2-3 days of your request.

There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

 

How will I get my refund?

Once the order has been picked up, the refund will be initiated to your selected mode within 12-15 working days from the date your order is picked, subject to your returns passing the quality check.

Refund will reflect as per below-mentioned timelines:

  • NEFT refund process takes 72 hours.
  • Payment Gateway refund process takes 7 to 9 working days excluding Saturdays/Sundays and Bank Holidays.

 

How do I self-ship my order?

You can self-ship your product through any courier service, preferably Speed-Post, to the address below.

Address for Return: Purple United Sales Private Limited F-11 Udyog Nagar Industrial Area Rohtak Road Peera Garhi, Delhi – 110041. 

Important Note:

  • Please mention in bold the order ID of each of the shipments in the return package on the cover.
  • Please write the phrase 'SELF SHIP' on the cover of the package.
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