Return Policy for the Website:
How do I return my product?
You can return an order by clicking Return on the My Orders page.
- We accept returns within 15 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.
We will arrange a pick-up within 2-3 days of your request.
There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.
How will I get my refund?
Once the order has been picked up, the refund will be initiated to your selected mode within 12-15 working days from the date your order is picked, subject to your returns passing the quality check.
Refund will reflect as per below-mentioned timelines:
- NEFT refund process takes 72 hours.
- Payment Gateway refund process takes 7 to 9 working days excluding Saturdays/Sundays and Bank Holidays.
How do I self-ship my order?
You can self-ship your product through any courier service, preferably Speed-Post, to the address below.
Address for Return: Purple United Sales Private Limited F-11 Udyog Nagar Industrial Area Rohtak Road Peera Garhi, Delhi – 110041.
- Please mention in bold the order ID of each of the shipments in the return package on the cover.
- Please write the phrase 'SELF SHIP' on the cover of the package.